Reducing user activation time by 70%
In Oct’ 2021, it took Kontist 100 days to activate a new tax service users. In July’ 2022, it takes 30 days. This is how we did it.
Internal Tools
Increasing tax advisor efficiency
Kontist’s backoffice helps ops provide tech-assisted tax services to the customer. The efficiency of this tool needs to be at par with the customer’s experiences.
Increasing Search Relevancy
Helping improve the relevancy of search results supported the business goals of customer happiness, profitability, and reducing churn.
