
Reducing user activation time by 70%
In Oct’ 2021, it took Kontist 100 days to activate a new tax service users. In July’ 2022, it takes 30 days. This is how we did it.
In Oct’ 2021, it took Kontist 100 days to activate a new tax service users. In July’ 2022, it takes 30 days. This is how we did it.
Kontist’s backoffice helps ops provide tech-assisted tax services to the customer. The efficiency of this tool needs to be at par with the customer’s experiences.